Support
We've been building websites for 15+ years. When something needs attention, we take it seriously. Here's how to reach us and what to expect.
How to Get Help
Before reaching out, check our FAQ page — most common questions are already answered there. For project-specific issues, email is the fastest way to get a response.
If you're curious about your site's performance, try our free website health checker — it runs 30+ checks on speed, SEO, security, and accessibility in seconds.
Contact Channels & Response Times
Reach us at info@webdesignerchicago.com. No chatbots, no automated ticket systems. A real person reads every email.
General Inquiries
24-hour response
- ›New project quotes and consultations
- ›Questions about our services and process
- ›Partnership and collaboration opportunities
Project Support
Same-day response
- ›Active project questions and feedback
- ›Design revision requests
- ›Content updates and changes
Urgent Issues
4-hour response
- ›Website down or critical errors
- ›Security incidents
- ›E-commerce checkout or payment issues
Maintenance plan clients get priority response on all requests. Ask about our maintenance plans.
Common Issues & Quick Answers
“My website is loading slowly.”
Start by running a free audit with our website checker tool. Common culprits include unoptimized images, too many plugins, outdated hosting, or render-blocking scripts. Share the results with us and we'll help you prioritize fixes.
“I need to update content on my site but don't know how.”
If we built your site, you should have CMS access (WordPress admin, Shopify admin, or your headless CMS dashboard). Check your email for login credentials we sent at launch. If you can't find them, email us and we'll reset your access within the hour.
“My website shows an error or white screen.”
Don't panic. This is usually caused by a plugin conflict (WordPress), a failed update, or a hosting issue. Email us with a screenshot of the error and the URL where it occurs. If your site is completely down, mark the subject line as “URGENT” and we'll jump on it.
“I want to add a new feature to my existing website.”
Send us a brief description of what you need. We'll review your current setup, let you know if it's a quick addition or a bigger project, and give you a quote. Small changes can often be done within a day or two.
“My email or domain isn't working.”
Domain and email issues are usually DNS-related. If we manage your domain, email us and we'll investigate immediately. If your domain is managed elsewhere, check with your domain registrar first — but we're happy to help troubleshoot regardless.
How We Handle Support Requests
We resolve the vast majority of issues in the first reply. Here's how it works:
You Reach Out
Email info@webdesignerchicago.com with a clear description of what you need. Include your website URL and screenshots if relevant.
We Review & Respond
We review your request, reproduce any issues if needed, and respond with a solution or next steps. Most requests are answered within 24 hours.
We Fix It
For maintenance clients, we implement fixes directly. For others, we'll provide a quote if the work goes beyond a quick fix. No surprises.
Follow-Up
We confirm the resolution with you and follow up to make sure everything is working as expected. We don't close the loop until you're satisfied.
Ready to Talk?
Whether you need a new website, have a question about an ongoing project, or just want to say hello — we'd love to hear from you.